Declaration of fair treatment of Consumers

The principles of sound commercial practice and fair treatment of consumers govern all of Humania Assurance's commercial practices, and should guide the decision-making and day-to-day actions of all its employees. For Humania Assurance, having sound commercial practices means acting in a fair and responsible manner.

To this effect, the following statement of fair treatment clearly establishes Humania Assurance's position.

Statement of Equitable Treatment

Humania Assurance follows the highest standards with respect to the fair treatment of consumers. We are committed to providing our clients with clear and comprehensive information, fair and equitable treatment, a diligent claims process, and strict protection of their personal information.

Every client can expect to receive clear information about his insurance policy, the coverage its provides, and the claims process. Clients seeking complementary information are invited to consult their insurance policy, talk to their financial advisor, browse our website.

Any client wishing to file a complaint about the service he received, is invited to use the Humania Assurance complaint process.